Contact

Call us +31 (0)26 383 5988
Chat with us Connecting
Send us an email [email protected]
Arrange yourself
Information
Frequently asked questions
01. Shipping 02. Ordering 03. Returns 04. Payment 05. Support
  • What are your delivery times per country?

    • We ship from the Netherlands to customers throughout Europe.

      For in-stock items, estimated delivery times are typically:

      - Western Europe: 2–4 business days
      - Northern & Southern Europe: 3–6 business days
      - Eastern Europe: 4–8 business days

      Exact delivery times will be confirmed in your order confirmation.

      Shipping to non-EU countries is available upon request. Please contact us at [email protected] for more information about international deliveries outside the EU.


  • What are the shipping costs?

    • Shipping costs depend on the country where your order will be delivered. We ship from The Netherlands throughout Europe. For the applicable transport rates, please visit this page: https://www.interwheel.eu/en/service/shipping-returns/

  • Will i receive a Track & Trace code?

    • Yes, once your order has been shipped, you will receive a Track & Trace code by email.

      With this code, you can monitor the status of your shipment and track the delivery in real time via the carrier’s website.

      If you have not received your tracking information, please check your spam folder or contact us at [email protected]

  • Which carriers do you use for shipping?

    • We ship our orders with the following carriers:

      - GLS - for parcel shipments
      - Mainfreight - for pallet shipments

      This allows us to ensure reliable and efficient delivery depending on the size and volume of your order.

  • Are there any customs or import duties?

    • For deliveries within the European Union, no customs duties apply, as goods are shipped within the EU single market.

      For shipments to countries outside the EU (including the UK, Norway, or Switzerland), customs duties, import VAT, and clearance fees may apply depending on the destination country. These charges are the responsibility of the buyer.

      If you require specific customs documentation or have questions regarding import procedures in your country, contact us at [email protected]

  • Can I send a purchase order?

    • Yes, you can send us a purchase order.

      Please email your official purchase order to [email protected]. Make sure to include your company details, VAT number, delivery address, PO number and clear product specifications to avoid delays in processing your order.

      After receiving your purchase order, we will review it and send you an order confirmation.

  • Is there a minimum order value?

    • No, we do not apply a minimum order value.

      However, as we operate internationally and shipping costs can be relatively high for smaller consignments, we generally recommend consolidating orders where possible to optimize transport costs.

      Our team is happy to advise on the most cost-efficient ordering options based on your location and volume.

  • Do you offer volume discounts?

    • Yes, we offer volume-based pricing for larger quantities.

      Discount levels depend on the product type, order volume, and partnership structure.

      For bulk purchases or recurring orders, please contact our sales team for a tailored quotation. We value long-term partnerships and are open to discussing framework agreements where appropriate.

  • Can I return my order?

    • Returns can be made by sending the products back to our address:

      Street name & number: Impact 29
      ZIP / Postal code: 6921 RZ
      City: Duiven
      Country: The Netherlands

      Return shipping costs are the responsibility of the customer, except in the case of incorrectly delivered or defective products. In such cases, we will cover the costs (please contact us first).

      Conditions:

      - Include the original packing slip
      - Wheels must be unused
      - Products must be returned complete and properly packaged
      - Damaged, used, or incomplete returns may be refused

      After receipt, the products will be inspected. You will receive a credit note by email, and the amount will be refunded within 2–3 business days via the original payment method.

  • How long does it take to process a return?

    • After receipt, the products will be inspected. You will receive a credit note by email, and the amount will be refunded within 2 - 3 business days via the original payment method.

  • Who pays for the return shipping costs?

    • Return shipping costs are the responsibility of the customer, except in the case of incorrectly delivered or defective products. In such cases, we will cover the costs (please contact us first).

  • What should I do if a product is defective?

    • If you receive a defective product, please notify us within [2] days of delivery.

      To ensure a quick resolution, we kindly ask you to provide:
      - Your order number
      - A description of the issue
      - Photos or video evidence of the defect

      Once reviewed, we will advise on the next steps. Depending on the situation, we will offer a replacement, repair, or credit note. Our goal is to resolve any quality issues efficiently and professionally.

  • What payment methods are available?

    • We offer all available payment methods to ensure a smooth and secure checkout process for our customers. Depending on your country and order type, multiple payment options will be available during checkout.

      - Visa
      - Mastercard
      - American Express
      - Maestro
      - PayPal
      - Apple Pay
      - Google Pay
      - Cartes Bancaires
      - PostePay
      - Bancomat Pay
      - Bizum
      - Multibanco
      - MB Way
      - Swish
      - MobilePay
      - Payment on Invoice
      - Proforma Invoice (Prepayment)

  • What currency do you charge in?

    • We offer pricing and payments in the following currencies:

      EUR (Euro)
      BGN (Bulgarian Lev)
      CZK (Czech Koruna)
      DKK (Danish Krone)
      HUF (Hungarian Forint)
      NOK (Norwegian Krone)
      RON (Romanian Leu) S
      EK (Swedish Krona)

      The available currency depends on your country selection in our webshop.

  • Is VAT included in the price?

    • VAT is calculated based on your company details and delivery country.

      If you provide a valid VAT number within the European Union, VAT will automatically not be charged. In this case, the delivery will be treated as an tax free - intra-Community supply (ICP delivery).

  • How can I contact customer support?

    • You can contact our customer support team via:

      Email: [email protected]

      Phone: +31 (0)26 383 5988

      Live chat: Start a live chat directly via our website during business hours.

      Contact form: Submit your inquiry through the contact form on our website.

      For order-related inquiries, please always include your order number to help us assist you as efficiently as possible. For urgent matters, we recommend contacting us by phone during business hours for the fastest support.

  • What are your business hours?

    • Our business hours are: Monday - Friday 08:30 – 17:00 (CET/CEST)

      We are closed on weekends and Dutch public holidays.

  • How fast do you respond to inquiries?

    • We aim to respond to all inquiries within one business day.

      For urgent matters during business hours, we recommend contacting us by phone for the fastest assistance.

      Our goal is to provide clear and efficient communication so you can rely on timely support for your business operations.

Opening hours
Monday08.30 - 17.00
Tuesday08.30 - 17.00
Wednesday08.30 - 17.00
Thursday08.30 - 17.00
Friday08.30 - 17.00
SaturdayClosed
SundayClosed
Contact information
Impact 29 6921 RZ, Duiven The Netherlands +31 (0)26 383 5988 [email protected] TAX/VAT NumberNL865680309B01 COC number91517532
Contact us
* Required fields Send